Frequently Asked Questions

• Online Learning: After purchase, these products (webinars, recorded sessions, certificates of training) are available in the Academy's Learning Management System at eatrightCPE.org.
• Downloads: These are products (PDFs or Zip files) that the customer downloads to their local computer after receiving an email.
• Site Access: These are products that require a login to access the product after receiving an email. These products are not stored on the customer's local computer.
• Physical Copies: These are products that are mailed to the customer.

Online through eatrightSTORE.org

MasterCard, VISA, Discover Card and American Express are accepted. Add-to-cart option is available on individual product pages. Price adjustments may not be given after the order is processed.

By Phone

Phone: 800-877-1600, ext. 5000

For credit card orders (MasterCard, VISA, Discover Card and American Express), call us toll-free at 800-877-1600, ext. 5000, weekdays from 8 a.m. to 5 p.m. (Central). For faster service, please have your order form completed with your Academy member number and credit card information available. Price adjustments may not be given after the order is processed.

By Fax

Fax: 312-899-4873

Fax your company purchase order or credit card order to 312-899-4873. Fill in all the requested information on the order form, including the "Bill To" and "Ship To" addresses, daytime phone number, purchase order number, credit card number, expiration date and signature, and shipping and handling fees.
If applicable, include Illinois state tax of 10.25% or your tax-exempt number.

Before faxing, please check your document to insure that all information is visible and dark enough to transmit legibly. Please do not mail in a confirmation copy, as duplication may occur, resulting in additional costs to you. Price adjustments may not be given after the order is processed.

By Mail

Fill in all the requested information on the order form, including a daytime telephone number so we can reach you quickly if there is a question about your order. All orders must include shipping and handling fees. If applicable, include Illinois state sales tax of 10.25% or your tax-exempt number. Price adjustments may not be given after the order is processed.

Mail a check or money order to:
Academy of Nutrition and Dietetics
General Account
P.O. Box 97215
Chicago, Illinois 60678-7215

Mail a purchase order or credit card order to:
Academy of Nutrition and Dietetics
ATTN: Accounting Department
120 South Riverside Plaza, Suite 2190
Chicago, Illinois 60606-6995

Domestic orders are shipped within two weeks of our receipt of your order. Certificates require a minimum of six weeks for hand-lettering. Customer imprints require four to five weeks.

Rush delivery to U.S. addresses may be requested on telephone and fax orders only. For pricing information, call Customer Service at 800-877-1600, ext. 5000, Monday through Friday, 8 a.m. to 5 p.m. (Central), or fax your request to 312-899-4899. Rush orders placed before noon (Central) will be shipped the next business day.

To inquire about the status of an order, call 800-877-1600, ext. 5000, or press option 1. If you already have your order or purchase order number, please have it available when you call. If the lines are busy, you may a) leave a voicemail message, b) fax your inquiry to 312-899-4899 or c) email our Sales team. Note: If you are inquiring about an existing order and know the order number or purchase order number, please include it in your inquiry.

We recognize that sometimes the unexpected happens.

To return physical goods: If there is a mistake with your order, if goods are damaged in shipping, or if you are not satisfied with your purchase, please call Customer Service within 30 days for full credit and instructions for exchanges and returns at 800-877-1600, ext. 4887, Monday through Friday from 8:30 a.m. to 4:45 p.m. Central time. The Academy must authorize all returns in advance and issue a credit request form to you before the item is returned. The credit request form must be enclosed with the returned item. Shipping and handling charges are not refundable.

Send approved physical returns with the credit request form to:

Returns: Academy of Nutrition and Dietetics
Publishers Storage & Shipping
46 Development Road
Fitchburg, MA 01420

To receive a refund or replacement for electronic goods such as eBooks, downloads, or online toolkits (excluding mobile apps): If there is mistake in your purchase, or if the product does not function as expected, call Customer Service within 7 days of purchase to discuss exchanges and/or refunds at 800-877-1600, ext. 4887, Monday through Friday from 8:30 a.m. to 4:45 p.m. Central time. Sales of mobile apps are handled through the app vendor for your phone or tablet and must be cancelled through the iTunes or Google Play store. To contact the iTunes store, call 800-692-7753. To contact the Google Play store, call 855-836-3987.

Bookstores are allowed no more than three months from the date of purchase to return merchandise for full credit. For full credit for products (excludes shipping and handling) and instructions for exchanges and returns, please call Customer Service within 30 days at 800-877-1600, ext. 4887, Monday through Friday from 8:30 a.m. to 5 p.m. Central time. The Academy must authorize all returns in advance and issue a credit request form to you before the item is returned. The credit request form must be enclosed with returned items. Credits may not be taken unless approved by the Academy.

All merchandise approved for return must be the current edition in unmarked and saleable condition. Out-of-print publications will not be accepted. If the merchandise upon return is not in good/saleable condition, credit will not be issued and the merchandise will not be returned unless you arrange for the items to be returned. Return postage is your responsibility. Electronic/downloadable products are not returnable.

Send Approved Returns with the Credit Request Form to:

Returns: Academy of Nutrition and Dietetics
Publishers Storage & Shipping
46 Development Road
Fitchburg, MA 01420

All Academy publications are protected by copyright. Permission must be obtained from the Academy to reprint or adapt material from these publications. Complete a reprint permission application and email it to the Academy's Permission Department. For more information see the Academy's full Editorial Policy.

All Academy publications are protected by copyright. Instructors seeking content for students with a documented disability should also completed a reprint permission application and email it to the Academy's Permission Department.

If your order includes a certificate, to ensure accuracy, please submit typed copy with your order by fax or mail. We cannot accept certificate copy over the telephone. Please print or type copy exactly as it should appear. Or call Academy Customer Service, 800-877-1600, ext. 5000, to request a certificate lettering form. Allow six to eight weeks for delivery.

Educators may request Instructor review copies of Academy books to consider for course adoption. Click here to submit your request.

For a single, free sample copy of an Academy client education brochure sold in packets of 25, send a stamped, self-addressed, business-size envelope to:

Academy of Nutrition and Dietetics Customer Service
120 South Riverside Plaza, Suite 2190
Chicago, IL 60606-6995

Please submit a note indicating the title of the sample pamphlet that you wish to receive. Only one brochure per envelope, please. This program does not apply to booklets sold as single copies or booklets larger than a business-size envelope.

Send your request by email, or by fax to 312-899-4899, or by mail to:

Academy of Nutrition and Dietetics Customer Service
120 South Riverside Plaza, Suite 2190
Chicago, IL 60606-6995